Indulge in a seamless journey from distillery to doorstep with Samson Brook South. Our commitment to excellence is reflected in every aspect of our shipping policy:
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Processing and Dispatch: Savour the anticipation as your order is expertly processed and dispatched within 2-5 business days, a testament to our meticulous approach to crafting small batch gin.
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Shipping Partners: Entrust your spirits to renowned carriers, with Aus Post leading the charge, ensuring your order reaches you safely and promptly with a touch of reliability and quality service.
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Shipping Destinations: Immerse yourself in the local spirit—we currently ship within Australia, with a special focus on our Western Australian community. Regrettably, international shipping is not available at this time.
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Shipping Rates: Enjoy transparency at checkout as shipping rates, based on your delivery address and order weight, are calculated fairly to provide you with a competitive and reasonable pricing structure.
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Delivery Times: Let the journey unfold with estimated delivery times presented during checkout. While we strive for accuracy, please note that actual delivery times may vary due to external factors beyond our control.
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Age Verification: Raise a glass responsibly—confirm your legal drinking age upon order placement. Our delivery partners may request age verification upon delivery, ensuring your spirits are received by a legal drinking age individual.
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Packaging: Embrace the care in every detail as our packaging is designed for a secure transit. Your small batch gin arrives with bottles securely sealed and additional protective measures to prevent breakage during shipping.
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Tracking Information: Stay informed with a shipping confirmation email upon dispatch, complete with tracking information. Witness the progress of your delivery and estimate its arrival at your convenience.
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Returns and Exchanges: Revel in your selection, as due to the nature of our products, we cannot accept returns or exchanges. However, should issues arise, reach out within 7 days, and we'll work diligently to resolve them.
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Contact Information: Connect with our dedicated customer support team at samsonbrooksouth@gmail.com for any questions or concerns. Your satisfaction is our priority.
Thank you for choosing Samson Brook South Small Batch Gin. Your support is truly appreciated, and we raise a glass to your enjoyment of our carefully crafted spirits responsibly.
